Telehealth Use Fell By 75% From 2020 To 2021, FAIR Health Reports

Telehealth utilization declined by three-quarters nationally from 2020 to 2021, while use of retail clinics increased by 51% during the same period, according to a new report by FAIR Health. But telehealth usage still remains well above pre-pandemic levels, FAIR found. “Telehealth’s national share of medical claim lines climbed from 0.22 percent in 2019 to 15.41 percent in 2020, then fell to 3.72 percent in 2021--still approximately 17 times higher than its 2019 level,” the report said. Use of the...