HHS Ups Call Center Pay To $15 An Hour

As CMS prepares for open enrollment for both Medicare and the Affordable Care Act marketplace, the agency is increasing pay for the call center employees who help consumers navigate enrollment. The pay increase, effective as of Sept. 26 , aligns with President Joe Biden’s executive order demanding that contract employees receive at least a $15 an hour by January 2022, and will affect about 12,000 workers, according to HHS. The wage increase also enables CMS to be more competitive when...