CMS Issues 2019 Exchange ‘Best Practices’ Memo For Casework

By Amy Lotven / December 5, 2018 at 4:50 PM
CMS on Tuesday (Dec. 4) released a nine-page memo detailing best practices for qualified health plans using the Health Insurance Casework System (HICS), the tracking system for exchange casework for issuers in states using the federal exchange and for other purposes. The Exchange Issuer Best Practices 2019 outlines preferred processes for dealing with plan terminations, premium disputes, appeals, effective date changes and other consumer-facing issues, and stresses that HICS may be subject to Freedom of Information Act requests so issuers...

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